Question 1

What is your quality assurance process?

Accepted Answer

Every Relaxon mattress undergoes rigorous quality testing including durability tests, comfort assessments, and material inspections. We ensure each mattress meets our premium standards before delivery.

Question 2

What does the 10-year warranty cover?

Accepted Answer

Our comprehensive warranty covers manufacturing defects, sagging beyond 1.5 inches, and material flaws. Normal wear and tear are not covered. The warranty is non-transferable and applies to the original purchaser.

Question 3

Is delivery really free?

Accepted Answer

Yes! We offer free delivery and setup across Telangana and Andhra Pradesh. Our team will deliver your mattress to your room of choice and remove all packaging materials. No hidden fees.

Question 4

How long does delivery take?

Accepted Answer

Standard delivery takes 3-7 business days depending on your location. For metro cities, we often deliver within 2-3 days. You'll receive tracking information once your order ships.

Question 5

Do you offer mattress removal?

Accepted Answer

Yes, we can remove your old mattress for a small fee. This service is available in select cities. Please mention this when placing your order.

Question 6

What sizes are available?

Accepted Answer

We offer all standard sizes: Single (90x190 cm), Double (135x190 cm), Queen (150x200 cm), and King (180x200 cm). Custom sizes may be available upon request.

Question 7

How do I choose the right firmness level?

Accepted Answer

Firmness preference is personal. Side sleepers often prefer softer mattresses, while back and stomach sleepers typically need firmer support. Use our "Find Your Mattress" quiz or consult with our sleep experts for personalized recommendations.

Question 8

Do your mattresses sleep hot?

Accepted Answer

Our mattresses feature cooling technologies including gel-infused memory foam, breathable covers, and phase-change materials. Many customers report sleeping cooler than on traditional mattresses.

Question 9

Can I try mattresses before buying?

Accepted Answer

Yes! Visit our showroom to try all our mattresses and get expert consultation. Our team will help you find the perfect mattress for your needs. Book a showroom appointment today.

Question 10

What if I have allergies?

Accepted Answer

Our mattresses use hypoallergenic materials and CertiPUR-US certified foams that are free from harmful chemicals. The covers are also designed to resist allergens. However, if you have severe allergies, consult your doctor.

Question 11

How do I care for my mattress?

Accepted Answer

Rotate your mattress every 3-6 months, use a mattress protector, and ensure proper ventilation. Avoid jumping on the mattress and keep it dry. Check our Sleep Guide for detailed care instructions.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards, UPI, net banking, and cash on delivery. We also offer EMI options through our financing partners.

Question 13

What is your return policy?

Accepted Answer

We stand behind the quality of our mattresses. Returns are accepted for manufacturing defects and quality issues. Please contact us within 7 days of delivery if you have any concerns. Warranty claims apply after this period.

Question 14

Do you ship internationally?

Accepted Answer

Currently, we only ship within India. We're working on expanding our delivery network. Sign up for our newsletter to be notified of international shipping availability.

Question 15

What makes Relaxon mattresses different?

Accepted Answer

We combine premium materials, scientific design, and orthopedic expertise. Our mattresses are CertiPUR-US certified, designed with sleep specialists, and backed by exceptional customer service and warranty.

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