Returns & Warranty
Your satisfaction is our guarantee
Check It Before It Leaves
Your mattress is cut and stitched in the showroom, in front of you, so you can see the materials and the work before it goes anywhere.
Before you take it home:
- See the materials that go into your mattress
- Watch it being cut and stitched to your size
- Inspect it again when it is delivered, and tell the delivery team straight away if anything is wrong
10-Year Warranty
Every Relaxon mattress carries a 10-year warranty against manufacturing defects, running from the date of delivery. We repair or replace it at our option.
What's Covered:
- •Manufacturing defects in materials or workmanship
- •Sagging or body impressions deeper than 25 mm, not caused by an unsupportive base
- •Faults in stitching or zips
- •Splitting or cracking of the foam material
What's Not Covered:
- •Normal softening that does not affect support
- •Damage from misuse, an inadequate or broken base, moisture or pests
- •Stains, burns, or damage from liquids
- •Comfort preference (firmness level)
Return Process
A mattress is a hygiene product and most of ours are cut to order, so we can't take one back because the size or firmness didn't suit you. Returns are for mattresses that arrive damaged, faulty or not as ordered. Full details are in section 8 of our Terms of Service.
Contact Us
If it arrived damaged, faulty or not what you ordered, tell us within 48 hours of delivery, with photos or a short video.
Review & Approval
We'll review your request and may ask a few questions to ensure we can help resolve any issues.
Schedule Pickup
Once approved, we'll collect the mattress free of charge.
Refund Processing
If you're due a refund, it's paid within 7-10 business days of approval. For Cash on Delivery orders we'll ask for your bank details.
Warranty Claims
To file a warranty claim, please contact us with:
- Your order number or purchase receipt
- Photos showing the defect or issue
- Description of the problem