Returns & Warranty
Your satisfaction is our guarantee
Quality Assurance
Every Relaxon mattress undergoes rigorous quality testing before it reaches your home. We ensure each mattress meets our premium standards through comprehensive durability tests, comfort assessments, and material inspections.
Our Testing Process:
- Durability testing for long-lasting performance
- Comfort assessments by sleep specialists
- Material inspections for premium quality
10-Year Comprehensive Warranty
Every Relaxon mattress comes with a 10-year warranty covering manufacturing defects and material flaws. We stand behind the quality of our products.
What's Covered:
- •Manufacturing defects in materials or workmanship
- •Sagging or indentations exceeding 1.5 inches
- •Physical flaws in the foam or spring system
- •Splitting or cracking of the foam material
What's Not Covered:
- •Normal wear and tear
- •Damage from misuse, abuse, or accidents
- •Stains, burns, or damage from liquids
- •Comfort preference (firmness level)
Return Process
Contact Us
Reach out to our customer service team by phone or email as soon as you notice the problem.
Review & Approval
We'll review your request and may ask a few questions to ensure we can help resolve any issues.
Schedule Pickup
Once approved, we'll schedule a convenient time for free pickup of your mattress.
Refund Processing
After we receive the mattress, your refund will be processed within 5-7 business days.
Warranty Claims
To file a warranty claim, please contact us with:
- Your order number or purchase receipt
- Photos showing the defect or issue
- Description of the problem